Privacy Policy

Exe Valley Home Care Limited Last updated: March 2026

At Exe Valley Home Care, we understand that trust is built not only through the care we provide, but through how we handle personal information. We are committed to protecting your privacy and using your information in a way that is respectful, secure and transparent.

This policy explains how we collect, use and safeguard your personal data when you visit our website or contact us.

Who We Are

Exe Valley Home Care Limited is a family-run domiciliary care provider based in Newton St Cyres, Devon, supporting individuals across the Exe Valley.

We are the data controller responsible for your personal information.

Contact: info@exevalleyhomecare.com
Data Protection Lead: Elizabeth Pinkerton-Smith

The Information We Collect

We only collect information that is necessary to respond to you appropriately and to provide a high-quality, professional service.

This may include:

Your name and contact details
Information you choose to share in an enquiry
Records of communications with you
Basic technical information about how you use our website (such as pages visited and device type)

We do not collect more information than we need, and we do not collect sensitive personal data through our website unless you choose to provide it.

How We Use Your Information

We use your information carefully and purposefully, to:

Respond to your enquiry and communicate with you clearly
Understand your needs and whether we can support you
Improve the quality and usability of our website
Meet our legal and regulatory responsibilities

We do not use your information for unsolicited marketing, and we do not sell personal data to third parties.

Our Legal Basis for Using Your Data

We process your information under the following lawful bases:

Legitimate interest – to respond to enquiries and manage our services
Consent – where you voluntarily provide information
Legal obligation – where required by law or regulation

How We Protect Your Information

We take a careful and proportionate approach to data security, including:

Secure systems and controlled access
Use of trusted and compliant digital platforms
Limiting access to trained and authorised individuals only

Your information is retained only for as long as necessary and handled in line with our internal governance standards.

Sharing Your Information

We do not sell or trade your information.

Where necessary, we may share limited information with:

Trusted service providers who support our systems
Regulators such as the Care Quality Commission
Professional advisors (for example, legal or insurance purposes)

All third parties are required to handle your data securely and appropriately.

Cookies and Website Use

Our website may use cookies to ensure it functions smoothly and to help us understand how it is used.

You can manage or disable cookies through your browser settings.

Your Rights

You have rights under UK data protection law, including the right to:

Access the information we hold about you
Request correction of inaccurate information
Request deletion where appropriate
Object to or restrict how your data is used
Withdraw consent at any time

We will always respond to requests in a clear and timely manner.

Contact and Queries

If you have any questions about how your information is handled, please contact us:

Exe Valley Home Care Limited
Email: info@exevalleyhomecare.co.uk

If you remain concerned, you have the right to contact the Information Commissioner’s Office (ICO).

Updates to This Policy

We may update this policy occasionally to reflect changes in our service or legal requirements. The most current version will always be available on our website.